FAQs – Frequently Asked Questions

What is the galaxefi platform and how does it work?

galaxefi platform connects shippers, sellers, exporters, consignees, importers, buyers, freight forwarders, and other logistics providers to facilitate the movement of goods around the world. At a click of a button, the galaxefi platform enables its users’ access to real-time tracking and management of shipments along with access to a wide network of service providers globally. galaxefi platform has now evolved to a PCS – Port Community System. Please visit the link to find out more about the platform beneficiaries and its benefits.

What benefits can I expect from using the galaxefi platform?

Being a galaxefi platform user you can expect to streamline your logistics operations, reduce costs, increase visibility and control over your shipments. galaxefi platform enables its users to put their businesses on auto-pilot as the in-built processes automate various functions. Please click the link to learn about the core benefits of using the galaxefi platform.

How does the galaxefi platform differentiate itself from other logistics solutions?

galaxefi platform is an integrated network where the beneficiaries can process shipment requests faster with exponential speed. Please click the link to explore the core benefits of using the galaxefi platform.

How can I get started on the galaxefi platform?

You can have the access to the galaxefi platform by contacting our team. To learn more about how the galaxefi platform can help your business grow, do feel free to participate in the Platform Early Access Program. Send your early access requests by clicking the link.

What kind of support can I expect as a customer?

galaxefi platform offers ongoing support and training for its users to ensure that they can get the most out of the galaxefi platform. Our customer support team is available to address any questions or concerns. Please visit our contact page for more information.

How can the galaxefi platform help me to be more sustainable?

galaxefi platform can help you to optimize your logistics, operations, fulfillment, and customer service functions that lead to reduced carbon emissions and other environmental benefits. Please visit our contributions to the World’s page to explore how galaxefi contributes towards sustainability.

How does the galaxefi platform handle data security?

galaxefi platform ensures high security of the data, storage, encryption, and access controls. Our tech partner is ISO-27001 certified and hence our platform is also protected. Please visit our platform policies. For specifically data-related policies, please see Data Retention Policy, Data Secrecy and Privacy Policy, and Backup and Disaster Recovery Policy.

How does the galaxefi platform ensure the quality of its service providers?

galaxefi platform has a rigorous screening process for all service providers, which includes verification of licenses, certifications, and insurance. galaxefi platform has an in-built system of gathering customer feedback and ratings that enable us to ensure that our service providers are meeting the highest standards of quality and reliability. Industry-related accreditation/regulatory bodies are also involved in maintaining the quality of service providers at galaxefi platform. Please click the link to explore the core benefits of using galaxefi platform.

How can I get in touch with the galaxefi platform’s team for additional information or support?

You can contact our team through our website or through the platform itself. We are always happy to help and answer any questions you may have. For more information please direct to our contact page.