Platform Code of Conduct
The Platform Policies were last updated on June 01, 2024.
Control Document: GEF-PP-027, Ver. 1.0
To ensure a positive and collaborative environment for all users, we have established this Code of Conduct. By using the galaxefi platform, you agree to adhere to these principles and contribute to a community built on trust, integrity, and professionalism.
Privacy Policy
For privacy policy please visit Privacy Policy. Users are expected to conduct themselves with professionalism and respect in all interactions on the platform. Treat fellow users, clients, and platform administrators with courtesy and professionalism.
Compliance with Laws and Regulations
All users must comply with applicable laws and regulations governing the freight forwarding and fulfillment industry. Any activities that violate legal standards are strictly prohibited.
Integrity and Honesty
Users are required to maintain honesty and integrity in all dealings on the platform. Provide accurate information and refrain from engaging in deceptive practices.
Respect for Others
Respect is the cornerstone of our community. Discrimination, harassment, or any form of disrespectful behavior towards others will not be tolerated.
Confidentiality
Respect the confidentiality of sensitive information shared on the platform. This includes trade secrets, proprietary information, and any other data that should be kept confidential.
Responsible Use of Technology
Users should use the platform’s technology responsibly. Avoid activities that may harm the platform or other users, and report any security concerns promptly. Please also see the Terms and Conditions
Conflict Resolution
Follow established procedures for resolving conflicts and disputes. Engage in open and constructive communication to address disagreements with other users or the platform.
Data Security
Protect your account credentials and report any suspicious activity immediately. Safeguarding data security is a shared responsibility among all users.
Fair Competition
Promote fair competition and avoid engaging in anti-competitive practices. Users should uphold principles of fair play and not seek to unfairly disadvantage competitors.
Prohibited Activities
Certain activities are strictly prohibited on the platform, including fraud, money laundering, and any illegal activities. Engaging in such activities will result in severe consequences. As the platform is under the strict complaints of the regulators hence automatic reporting is done periodically.
Feedback and Improvement
Provide constructive feedback to help improve the platform. Collaborate with others in the community to enhance the functionality and user experience.
Sanctions for Violations
Violations of this Code of Conduct may result in warnings, suspensions, or account terminations. Users should be aware of the potential consequences of non-compliance.
Reporting Mechanism
If you witness or experience a violation of this Code of Conduct, please use our reporting mechanism to bring it to our attention. We are committed to investigating and addressing reported incidents promptly. An incident can be reported on https://galaxefi.com/report-an-incident
Policy Review and Updates
- This policy will be reviewed upon any change in the service requirement or process.
- Changes to this policy will be communicated to all employees and stakeholders.
Quick Contact
By using our Services, you acknowledge that you have read, understood, and agree to comply with this Billing Policy. For questions or concerns about this Policy, please use the following form: