Warranty Policy

This Billing Policy is effective dated: June 01, 2024

Control Document: GEF-PP-023, Ver. 1.0

Purpose

The purpose of this Warranty Policy is to ensure that galaxefi‘s (“Company”) provides the best value for money and fulfills its claims.

Scope

This policy covers the following aspects of warranties:

• Availability and Uptime Warranty
• Data Security Warranty
• Performance Warranty
• Support and Response Time Warranty
• Compliance Warranty
• Service Continuity Warranty
• Accuracy Warranty
• Scalability Warranty
• Integration Warranty

Availability and Uptime Warranty

At galaxefi, we understand the critical importance of consistent access to our digital fulfillment platform and PCS – Port Community System. Therefore, we offer a robust Availability and Uptime Warranty to ensure our customers experience minimal disruptions.

Guaranteed Uptime

We commit to a guaranteed uptime of 99.9%, ensuring our platform is operational and accessible around the clock, with the exception of scheduled maintenance periods. This means you can rely on our service to be available whenever you need it, supporting your business operations without interruption.

Scheduled Maintenance

To maintain the high performance and security of our platform, we perform regular maintenance. We schedule these maintenance windows during off-peak hours to minimize any impact on your operations and provide advance notice to keep you informed.

Unscheduled Downtime

In the unlikely event of unscheduled downtime, our dedicated technical team is available 24/7 to address and resolve any issues promptly. We have implemented robust monitoring and alert systems to detect and rectify problems as swiftly as possible, ensuring service continuity.

Service Credits

Should our uptime fall below the guaranteed level, we offer service credits as part of our commitment to delivering reliable service. These credits will be applied to your account according to the terms specified in our Service Level Agreement (SLA).

Commitment to Excellence

Our Availability and Uptime Warranty reflects our dedication to providing a dependable and high-performing platform. We continuously invest in our infrastructure and technologies to uphold this promise, ensuring you can trust galaxefi as a reliable partner in your digital freight forwarding and fulfillment operations.

Data Security Warranty

At galaxefi, protecting your data is our top priority. Our Data Security Warranty ensures that your sensitive information is safeguarded with the highest standards of security and confidentiality.

Advanced Encryption

We employ state-of-the-art encryption technologies to protect your data both at rest and in transit. This ensures that your information is securely stored and transmitted, preventing unauthorized access and breaches.

Compliance with Industry Standards

Our platform adheres to rigorous industry standards and regulatory requirements for data security. We regularly update our security protocols to comply with global regulations, ensuring your data is handled in accordance with the latest best practices.

24/7 Monitoring and Incident Response

Our dedicated security team monitors our systems around the clock to detect and respond to potential threats. In the event of a security incident, we have robust incident response procedures in place to quickly mitigate risks and protect your data. An incident can be reported on https://galaxefi.com/report-an-incident/

Regular Audits and Assessments

We conduct regular security audits and vulnerability assessments to identify and address potential security weaknesses. This proactive approach helps us maintain a secure environment for your data.

Access Controls and Authentication

We implement strict access controls and multi-factor authentication to ensure that only authorized personnel can access your data. This minimizes the risk of unauthorized access and enhances the overall security of our platform.

Data Integrity and Confidentiality

We guarantee the integrity and confidentiality of your data, ensuring it remains accurate, consistent, and private. Our comprehensive security measures protect against data loss, corruption, and unauthorized disclosure.

Commitment to Your Security

Our Data Security Warranty is a testament to our commitment to keeping your data secure. We continuously invest in advanced security technologies and practices to uphold this promise, giving you peace of mind that your information is in safe hands with galaxefi.

Performance Warranty

At galaxefi, we understand that consistent, high-performance operation is essential for your business. Our Performance Warranty ensures that our digital fulfillment platform and PCS – Port Community System meets and exceeds your performance expectations.

Guaranteed Response Times

We commit to delivering fast and reliable response times for all platform operations. Our system is optimized to handle high volumes of transactions and data processing efficiently, ensuring smooth and uninterrupted service.

Scalability and Flexibility

Our platform is designed to scale seamlessly with your business needs. Whether you experience sudden increases in traffic or need to expand your operations, our system can handle the load without compromising performance.

Continuous Monitoring

We continuously monitor our platform’s performance to ensure it meets our stringent benchmarks. Our real-time monitoring systems detect and address performance issues proactively, maintaining optimal functionality at all times.

Regular Optimization

We regularly optimize our infrastructure and software to enhance performance. Through updates and improvements, we ensure that our platform remains at the forefront of technology, providing you with the best possible service.

galaxefi is backed by DevOps and Microservices hence all updates are automated. The updates and amendments are controlled by versioning like:

For instance, if the version is 1.0.0 then:

As and when required, the users will be prompted with the cha

Service Credits

If our platform fails to meet the guaranteed performance standards, we offer service credits as outlined in our Service Level Agreement (SLA). This commitment reflects our dedication to delivering exceptional performance and reliability.

Commitment to Excellence

Our Performance Warranty reflects our unwavering commitment to providing a high-performing platform. We invest in the latest technologies and continuously refine our systems to ensure your operations run smoothly and efficiently with galaxefi.

Support and Response Time Warranty

At galaxefi, we prioritize providing exceptional support to ensure your operations run smoothly. Our Support and Response Time Warranty guarantees timely and effective assistance whenever you need it.

24/7 Customer Support

We offer round-the-clock customer support to address any issues or questions you may have. Our dedicated support team is always available to assist you, ensuring you receive help whenever you need it.

Guaranteed Response Times

We commit to responding to your inquiries promptly. Our response time warranty ensures that critical issues receive a response within 1 hour, while non-critical issues are addressed within 24 hours. This swift response helps minimize downtime and keep your operations on track.

Experienced Support Team

Our support team consists of experienced professionals who are well-versed in our platform and the industry. They provide knowledgeable and effective solutions, helping you resolve issues quickly and efficiently.

Multiple Support Channels

We offer various support channels, including phone, email, and live chat, to make it easy for you to reach us. Choose the method that best suits your needs and receive timely assistance.

Comprehensive Help Resources

In addition to direct support, we provide a comprehensive library of help resources, including FAQs, user guides, and tutorials. These resources are designed to help you find answers and resolve issues independently.

Commitment to Customer Satisfaction

Our Support and Response Time Warranty underscores our commitment to your satisfaction. We strive to provide the highest level of service and support, ensuring that your experience with galaxefi is consistently positive.

Compliance Warranty

At galaxefi, we recognize the importance of adhering to industry regulations and standards. Our Compliance Warranty ensures that our digital fulfillment platform and PCS – Port Community System meets all relevant compliance requirements, providing you with a secure and reliable service.

Adherence to Regulations

We guarantee that our platform complies with all applicable industry regulations, including those related to port operations, trade, logistics, and data security. This compliance ensures that your operations remain lawful and efficient.

Regular Audits and Certifications

Our platform undergoes regular audits and maintains necessary certifications to verify compliance with industry standards. These audits are conducted by reputable third-party organizations, ensuring that we continuously meet and exceed compliance requirements.

Data Privacy and Security

We adhere to stringent data privacy and security regulations, protecting your sensitive information in accordance with global standards such as GDPR, CCPA, and other relevant laws. This commitment safeguards your data from unauthorized access and breaches.

Transparent Practices

Our compliance practices are transparent and well-documented. We provide clear and accessible information about our compliance measures, ensuring you have confidence in our platform’s regulatory adherence.

Ongoing Monitoring and Updates

We continuously monitor regulatory changes and update our platform accordingly to remain compliant with new laws and standards. This proactive approach ensures that our services are always aligned with the latest compliance requirements.

Support for Customer Compliance

In addition to our own compliance, we provide tools and resources to help you meet your regulatory obligations. Our platform includes features that support compliance reporting and documentation, simplifying your regulatory processes.

Commitment to Integrity

Our Compliance Warranty reflects our dedication to maintaining the highest standards of integrity and trust. We are committed to providing a compliant, secure, and reliable platform that supports your business operations effectively.

Service Continuity Warranty

At galaxefi, we understand that uninterrupted service is crucial for your business operations. Our Service Continuity Warranty guarantees that our digital fulfillment platform and PCS – Port Community System remain operational and reliable, even in the face of unexpected challenges.

Robust Infrastructure

We have built our platform on a robust and resilient infrastructure designed to handle disruptions and ensure continuous service. This includes redundant systems, failover mechanisms, and geographically distributed data centres.

Disaster Recovery Plans

Our comprehensive disaster recovery plans are designed to quickly restore service in the event of an outage or disaster. These plans include regular backups, data replication, and tested recovery procedures to minimize downtime and data loss.

Continuous Monitoring

We continuously monitor our platform to detect and address issues before they impact your service. Our real-time monitoring systems and alert mechanisms ensure prompt response to any potential disruptions.

Scheduled Maintenance

To maintain optimal performance and security, we perform regular maintenance during scheduled windows. We notify you in advance of any maintenance activities to ensure minimal impact on your operations.

Service Level Agreements

Our Service Continuity Warranty is backed by detailed Service Level Agreements (SLAs) that specify our commitments to uptime and recovery times. We offer service credits if we fail to meet these commitments, reflecting our dedication to reliable service.

24/7 Support

In the event of a service disruption, our 24/7 support team is ready to assist you. Our experienced professionals work diligently to resolve any issues and restore normal operations as quickly as possible.

Commitment to Reliability

Our Service Continuity Warranty underscores our commitment to providing a dependable platform for your business. We invest in the latest technologies and best practices to ensure that your operations run smoothly and without interruption.

Accuracy Warranty

At galaxefi, we know that precise and reliable data is essential for your business operations. Our Accuracy Warranty ensures that the information provided by our digital fulfillment platform and PCS – Port Community System is accurate and dependable.

Data Integrity

We guarantee the integrity of all data processed and stored on our platform. Our systems are designed to prevent data corruption and ensure that information remains accurate and consistent.

Regular Audits and Verification

We conduct regular audits and verification processes to maintain the highest standards of data accuracy. These checks help us identify and correct any discrepancies, ensuring that you can trust the data you receive.

Advanced Algorithms

Our platform uses advanced algorithms and automated validation processes to ensure the accuracy of transactions and data entries. This technology helps minimize human error and maintains high data quality.

User Error Handling

We provide comprehensive tools and support to help you enter and manage data accurately. Our platform includes validation checks and user-friendly interfaces to reduce the risk of input errors.

Timely Updates

We ensure that all data on our platform is updated in real-time or as quickly as possible. This ensures that you always have access to the most current and accurate information for your decision-making processes.

Commitment to Precision

Our Accuracy Warranty reflects our commitment to providing precise and trustworthy data. We continually invest in improving our data management practices and technologies to uphold this promise.

Scalability Warranty

At galaxefi, we understand that your business needs can change rapidly. Our Scalability Warranty ensures that our digital fulfillment platform and PCS – Port Community System can grow with you, adapting seamlessly to your evolving requirements.

Flexible Infrastructure

Our platform is built on a highly flexible infrastructure designed to accommodate growth. Whether your transaction volumes increase or your business expands into new regions, our system can scale effortlessly to meet your demands.

Automatic Scaling

We employ automatic scaling technologies that dynamically adjust resources based on your usage. This ensures optimal performance and responsiveness, even during peak times or sudden traffic spikes.

High Performance Under Load

Our platform is engineered to maintain high performance under varying loads. We guarantee that increased usage will not compromise speed, reliability, or efficiency, providing a consistent user experience.

Resource Allocation

We provide customized resource allocation to match your specific needs. Our platform can scale vertically and horizontally, offering additional processing power, storage, and bandwidth as required.

Future-Proof Technology

We continually upgrade our technologies to ensure our platform remains future-proof. This proactive approach allows us to support your long-term growth without requiring significant changes or downtime.

Service Level Agreements

Our Scalability Warranty is backed by comprehensive Service Level Agreements (SLAs) that detail our commitments to maintaining performance as your usage scales. These agreements provide clarity and assurance regarding our scalability promises.

Commitment to Your Growth

Our Scalability Warranty demonstrates our dedication to supporting your business growth. We invest in robust, flexible technologies and practices to ensure that our platform evolves with your needs, providing reliable service at every stage.

Integration Warranty

At galaxefi, we recognize the importance of seamless integration with your existing systems. Our Integration Warranty ensures that our digital fulfillment platform and PCS – Port Community System integrates smoothly with your other applications and technologies.

Seamless Compatibility

We guarantee compatibility with a wide range of systems and platforms, including ERP, CRM, and other logistics and trade management tools. This ensures that our platform fits seamlessly into your existing technology ecosystem.

Comprehensive API Support

Our platform offers comprehensive API support, allowing for easy integration with your current systems. Our APIs are well-documented and designed for simplicity and efficiency, enabling smooth data exchange and functionality.

Custom Integration Solutions

For unique integration needs, we provide custom solutions tailored to your specific requirements. Our team of experts works closely with you to develop and implement integrations that meet your business objectives.

Ongoing Updates

We regularly update our integration capabilities to support new technologies and standards. This ensures that your integrations remain current and functional as your business and technology landscape evolve.

Dedicated Support

Our dedicated integration support team is available to assist with any challenges you may encounter. From initial setup to troubleshooting, we provide expert guidance to ensure successful integrations.

Minimized Disruptions

We prioritize minimizing disruptions during the integration process. Our approach is designed to be as non-intrusive as possible, ensuring that your operations continue smoothly while new integrations are implemented.

Commitment to Connectivity

Our Integration Warranty reflects our commitment to providing a platform that works harmoniously with your other systems. We strive to enhance your operational efficiency and data coherence through reliable and robust integrations.

Policy Review and Updates

• This policy will be reviewed upon any change in the service requirement or process.
• Changes to this policy will be communicated to all employees and stakeholders.

Quick Contact

By adhering to this Warranty Policy, galaxefi commits to delivering the best value for money and services as claimed. For questions or concerns about this Policy, please use the following form: