Platform Policies
Contribution to Sustainability
Platform Policies promote environmental sustainability and align with UN SDGs by encouraging responsible digital practices and efficient resource use.
- Data security policies protect against breaches, reducing environmental impacts (SDG 9)
- Acceptable Use Policies ensure responsible consumption (SDG 12), and integration standards optimize processes, minimizing redundancy
- These guidelines foster a sustainable digital environment and reduce the platform’s ecological footprint.
- Please see our contributions to the World
Platform policies are vital for embedding sustainability into the core operations of the galaxefi. The following policies ensure that galaxefi operates with integrity, fairness, and transparency. These policies are also available in the footer menu of our homepage.
ISO 9001:2015 Standard, QMS document code for Platform Policies: GEF-PP
Please note the following policies open in a new tab.
| Document Code | Revision | Policy | Purpose | Last Updated on |
| GEF-PP-001 | Ver. 1.0 | Privacy Policy | Outlines how customer data is collected, used, stored, and protected. | June 01, 2024 |
| GEF-PP-002 | Ver. 1.0 | KYC Policy | Ensures the verification of customer identities to comply with legal requirements, prevent fraud, and enhance platform security. | June 01, 2024 |
| GEF-PP-003 | Ver. 1.0 | Billing Policy | Defines how billing is processed on the platform. | June 01, 2024 |
| GEF-PP-004 | Ver. 1.0 | Payout Policy | Explains how payouts are made via IBFT. | June 01, 2024 |
| GEF-PP-005 | Ver. 1.0 | Acceptable Use Policy | Defines acceptable and unacceptable use of the platform by customers. | June 01, 2024 |
| GEF-PP-006 | Ver. 1.0 | Integration Policy | Details the standards and processes for integrating the platform with other systems. | June 01, 2024 |
| GEF-PP-007 | Ver. 1.0 | Service Level Agreement | Establishes the performance and service expectations between you and your customers. | June 01, 2024 |
| GEF-PP-008 | Ver. 1.0 | Data Retention Policy | Specifies how long customer data will be retained and the process for securely deleting it. | June 01, 2024 |
| GEF-PP-009 | Ver. 1.0 | Data Secrecy and Privacy Policy | Ensures that customer data is kept private and accessible only to authorized individuals. | June 01, 2024 |
| GEF-PP-010 | Ver. 1.0 | Data Migration Policy | To ensure seamless integration and access to historical data without disrupting current live operations. | June 01, 2024 |
| GEF-PP-011 | Ver. 1.0 | Security Policy | Details the measures in place to protect the platform from security threats. | June 01, 2024 |
| GEF-PP-012 | Ver. 1.0 | Backup and Disaster Recovery Policy | Outlines the procedures for data backup and recovery in case of a disaster. | June 01, 2024 |
| GEF-PP-013 | Ver. 1.0 | Incident Response Policy | Provides a framework for responding to security incidents. | June 01, 2024 |
| GEF-PP-014 | Ver. 1.0 | Compliance Policy | Ensures the platform meets all relevant regulatory and industry standards. | June 01, 2024 |
| GEF-PP-015 | Ver. 1.0 | Post-Dated Cheque Policy | Establishes procedures for handling post-dated cheques to ensure compliance with legal requirements and minimize financial risk. | June 01, 2024 |
| GEF-PP-016 | Ver. 1.0 | Credit Grant Policy | Ensures all credit transactions are secured with an instrument cheque to mitigate default risks and protect financial interests. | June 01, 2024 |
| GEF-PP-017 | Ver. 1.0 | Change Management Policy | Manages changes to the platform to ensure stability and minimize disruptions. | June 01, 2024 |
| GEF-PP-018 | Ver. 1.0 | Support and Response Time Policy | Defines the support services provided and expected response times. | June 01, 2024 |
| GEF-PP-019 | Ver. 1.0 | Accuracy and Reliability Policy | Ensures the accuracy and reliability of the data and services provided by the platform. | June 01, 2024 |
| GEF-PP-020 | Ver. 1.0 | Scalability Policy | Ensures the platform can scale to meet growing demands. | June 01, 2024 |
| GEF-PP-021 | Ver. 1.0 | Cookie Policy | Provides information about the use of cookies on the platform. | June 01, 2024 |
| GEF-PP-022 | Ver. 1.0 | Refund Policy | Outlines the refund policy for services rendered. | June 01, 2024 |
| GEF-PP-023 | Ver. 1.0 | Warranty Policy | Describes the claims and guarantees of the platform. | June 01, 2024 |
| GEF-PP-024 | Ver. 1.0 | Discount Coupon Utilization Policy | Ensures fair usage and timely redemption of discount coupons issued by galaxefi | June 01, 2024 |
| GEF-PP-025 | Ver. 1.0 | Service Provider Performance Policy | Establishes criteria and procedures for evaluating and rating the performance of service providers to ensure high service quality for customers. | June 01, 2024 |
| GEF-PP-026 | Ver. 1.0 | Feedback and Complaints Policy | Provides a structured process for customers to submit feedback and complaints, ensuring continuous improvement and prompt issue resolution. | June 01, 2024 |
| GEF-PP-027 | Ver. 1.0 | Code of Conduct | Specifies acceptable behavior and responsibilities of the user on the platform. | June 01, 2024 |
| GEF-PP-028 | Ver. 1.0 | Legal Protection Policy | To ensure a secure, fair, and legally compliant environment by safeguarding against fraud, abuse, and legal violations. | June 01, 2024 |
| GEF-PP-029 | Ver. 1.0 | General Terms and Conditions | Establishes the general terms regarding platform use, expectations, and responsibilities. | June 01, 2024 |
| GEF-PP-030 | Ver. 1.0 | Tax Collection and Reporting Policy | To ensure the accurate collection, timely submission, and transparent reporting of taxes on all transactions, in compliance with the SRB – Sindh Revenue Board regulations. | June 01, 2024 |
Whistleblowing
We are committed to maintaining the highest standards of integrity, transparency, and accountability in all aspects of our operations. To uphold these values, we encourage employees, stakeholders, and partners to report any concerns about unethical or illegal activities without fear of retaliation via the following channels:
- Email: legal@galaxefi.com
- Phone: +92-3000-3G1-T11
Please also refer to our whistleblowing policy.
Legal Safeguards
Please refer to the legal safeguards provided by the platform.
Policies Maintenance and Review
All the above-listed policies are reviewed, maintained, and updated by our legal department. Violations can be reported to legal@galaxefi.com
Recommendation
It is advised to all existing and prospective users to read and understand the above-listed policies so that can understand the expectations on both ends.
Quick Contact
By adhering to the above-listed policies, galaxefi guarantees transparency and commitment to our values and purpose of existence. For questions or concerns about this Policy, please use the following form: